Category analysis

A Practical Guide to Measuring User Experience

In defense of “making it up as you go along”

“I confess – I’m for it. And I’ll go even further – I think “making it up as you go along” is one of the greatest, and most important processes of any age.
No great explorer set out with a detailed set of explorer guidelines. They adjusted and discovered.
No great inventor set out with [...]

Where business analysis and user experience intersect

The BA must understand the core business needs and express them in clear, concise language (most commonly as formal business requirements).  The UX professional must understand the business problem, as well as how customers see it, and then they can begin the real work of making complex products usable and aesthetically [...]