IROAI

The BA must understand the core business needs and express them in clear, concise language (most commonly as formal business requirements).  The UX professional must understand the business problem, as well as how customers see it, and then they can begin the real work of making complex products usable and aesthetically [...]

The Ten Commandments Of User Experience
View more presentations from Nick Finck.

“Information and Knowledge Management (IKM) professionals have a partner in defining a metadata strategy: the Enterprise Architect. I think of the EA as the big brother showing up at a schoolyard fight just in time. IKM pros need them for their vision, their clout and their sign-off powers. But EAs need IKM pros too. Information [...]

The Value of User Experience (from Web 2.0 Expo Berlin 2008)
View more documents from Niko Nyman.

Release The Stories In Your Organization
View more documents from Robert Star.

“Material wealth creation / destruction should surpass earlier computing cycles. The mobile Internet cycle, the 5th cycle in 50 years, is just starting. Winners in each cycle often create more market capitalization than in the last. New winners emerge, some incumbents survive – or thrive – while many past winners falter.
The mobile Internet is ramping [...]

“Designers are facing simultaneous and extremely meaningful shifts from artifact to experience, from styling to emotional resonance, and from the massive and faceless to the local and personal. These changes are not immediate, and are not complete; just as they didn’t begin overnight, they will continue to evolve as culture continues to morph.
These shifts, however, [...]

“Design means designing the entire customer experience, from discovering what people really need to shaping interactive solutions for them and finally creating a hard product package such as a cell phone or car that is both aesthetically pleasing and useful to people.
This is the where companies create economic value today. This is heart of Designomics, [...]